· Document Control
· PPE Issue
· Permit to Work
· Risk Management
· Oasis Web Interface
complaint - something has gone wrong. It may be a minor
glitch or a sign of a more deep-seated problem either way it will cost money - a
lot of money if it is serious - and a customer may be lost.
The Paper Tiger Customer Complaints Management module - CCM - aims to turn a complaint
into something positive for both the customer and the provider. For the customer; the
problem is fixed and the satisfaction of being listened to. For the provider an improved
product or service and a repeat customer.
The Paper Tiger CCM is built to manage this entire process and ensure that nothing falls
though the cracks. It provides simple ways of capturing and
managing complaints, monitoring progress and keeping the customer, management and sales
Everything required to manage the process is there. Response and closing
delegation without losing track, monitoring tools for no action, open complaints, overdue
complaints and more, classifications by locations, product, type, subtype.... , costs,
automatic reviewprompt, extensive reporting with text reports, graphs, trends, costs...
This is a proven process that really works.
Customer complaints management can run as a stand-alone module but it also integrates with
Document control and Audit
modules - enabling reports to be generated for both
internal and external issues. This makes it simple to include for example both internal
production problems and customer complaints regarding a specific product in one report or
The CQM / NCR Management and the Customer
complaints modules comes together.
report of "at risk" customers
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