· Document Control
· PPE Issue
· Permit to Work
· Risk Management
· Oasis Web Interface
= Customer and Quality Management
CQM / NCR Corrective Action Management is an enhanced, classic CPA Management
It will manage virtually any issue or problem
like NCR, Supplier issues, non conforming products... in a very effective
manner. Paper Tiger uses the Front Office/ Back Office concept.
The Front Office is made available on every PC with Paper Tiger installed in the organisation and is used to
capture problems, issues, complaints, requests...
The Back Office is used by experienced staff members to manage all these issues.
There are three key ingredients to successful CQM / NCR management:
- Capture problems as they occur
- Address the P in the CPA process
(Corrective and Preventive Action) - not just
the C component - to stop issues recurring.
- Analyse results and remedy problem
areas before they grow out of control - look for trends, hot spots,
costs, customer / supplier problems etc
CQM / NCR Corrective Action Management
flexible and can be set up by the user to manage virtually any issue that need to be
actioned, tracked and reported on.
Everything required to manage the
process is there. Corrective action requests (print or email), delegation without losing
track, monitoring tools for no action, open issues, overdue issues and more,
classifications by locations, product, type, subtype.... automatic
review prompt, extensive
reporting with text reports, graphs, trends, costs...
screenshot above records a Supplier non performance. The Action request
below is emailed directly from Paper Tiger to the supplier with a request
The CQM / NCR Management module can run
as a stand-alone module but it also integrates with Training
Document control and Audit
The CQM / NCR Management and
the Customer complaints modules comes together.
Would you like to see more? download a demonstration from the download
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